Customer Service
Our teams work in, or very close to your market. We know your unique local conditions and speak your own language. This means you can always access qualified advice before, during and after your production process.
Contact customer service
Find local country numbers to our larger business areas or contact our switchboard in Amsterdam for more information.
Customer service switchboard
Iggesund's larger business areas are divided into teams with local country numbers and email addresses. Find them below. All telephone numbers for customer service can also be found on our contact page here.
If your region has no local sales office, please contact our switchboard in Amsterdam:
Americas
USA:
+1 201 804 9977
Asia
Singapore:
+65 6392 6866
Benelux & Nordics
BENELUX
Belgium: +32 784 85 191
Luxembourg: +352 208 80 649
Netherlands: +31 20 205 02 02
NORDICS
Denmark: +45 787 68 451
Finland: + 358 75 326 6110
Norway: + 47 85 295 025
Sweden: +46 108 885 494
DACH & CEE
DACH
Germany: + 49 40 675 29 226
Switzerland: + 41 44 5087 125
Austria: +43 720 11 55 78
Central/Eastern Europe
Hungary: + 36 76 200 241
Czech Republic: +420 22 888 1016
Poland: + 48 22 208 1939
Bulgaria: +359 325 71 610
UK & Ireland
Ireland: + 353 76 680 3307
Southern Europe
France: + 33 1 799 74 042
Greece: +30 2111 985 115
Italy: + 39 069 4800 362
Spain: + 34 902 042 203
What we offer
To facilitate doing business with us, we provide you with a single point of contact: the sales agent nearest to you. Whatever assistance you require, our staff will be able to advise you, or put you in contact with the appropriate expert within our organisation. Our strength lies not only in our own in-house expertise; we also have access to the entire resources of the Holmen Group as well as contacts with many external specialist trade and technical organisations. Whether the information you need is commercial or technical, you can obtain it through your contact in our sales organisation. We may not have all the answers but we are certain to have access to someone who does!
Holmen Iggesund’s sales organisation is based on local presence backed up with a coordination centre for the European market in Amsterdam. Invercote and Incada are also sold by a number of selected merchants and agents. They all have direct links through a sales order processing system to our coordinating sales offices in Amsterdam, Hong Kong, Singapore, New York and to our production units in Sweden and the UK.
This facilitates the rapid flow of information on delivery lead times, product availability and order processing.
Our sheeting facilities close to our main markets assist in reducing lead times and rapid supply of small orders.
Service concepts
MyPages - online portal
Iggesund MyPages is an online platform that enables you as an existing customer of Holmen Iggesund to access continuously updated data about your business with us. Whenever and however you need it. It will provide you with a complete overview of all our mutual business arrangements. Your orders, inventory status, call offs and invoices, debit and credit notes and even complaints.
You will also find product information and the latest news as well as printed materials and publications from our webshop.
All this unique, accurate and valuable information is just a few clicks away, 24/7. For you to browse, explore and use the way you find best.
Create an account!
Your designated Account Coordinator or Account Manager will help you arrange your username and password.
Upon request, we offer online training of the portal. Please contact the Service Concept development team here to setup your training!
Delivery Services
Holmen Iggesund provides an outstanding worldwide supply chain network (transports, sheeting stations, warehousing) that can offer you an agile and reliable delivery service (both standard and bespoke solutions).
Express
Our express services are available in most European markets, North America and parts of Asia.
Express is valid for most grammages of Invercote G and Creato (in Europe we also offer Express service on Incada Silk and Exel).
The general order size allowed is 1-10 tonnes.
Format sizes may differ depending on the actual service station. Other restrictions may apply, e.g. ream wrapping capability.
Call-off
The Call-Off stock solution is where we keep dedicated stock in one (or several) of our well-situated storage locations. The benefits are fast access to your dedicated stock, consistent and reliable lead times and product availability on short notice.
SSP – Standard Sheet Pallets
Our SSP service solution is available for most European markets and is based on the most common standard formats used by the paperboard market. In addition to the standard grammages and formats, we also offer value added products from our Strömsbruk mill, such as Metalprint and Invercote Duo.
Vendor managed inventory (VMI)
VMI is a type of Call-Off solution where Holmen Iggesund takes responsibility of the replenishment of the stocks for the customer.
To make the VMI service work in a secure and efficient way there needs to be a reliable forecast and a repeatable demand.
Consignment stock
Consignment stock is a variety of VMI, were the stock is held at your Warehouse, but only invoiced when used. An IT-system needs to be in place to automatically and in real-time signal when material is moved from IPAB owned stock and should be invoiced.
Electronic Data Interchange (EDI)
EDI is the system-to-system exchange of business documents in a standard electronic format between business partners. EDI documents can flow straight through to the appropriate application on the receiver's computer (e.g. the Order Management System) and processing can begin immediately.
The most common documents exchanged via EDI are purchase orders, invoices and advance shipping notices (ASN). But there are many others such as bill of lading, customs documents, inventory documents, shipping status documents and payment documents.
As EDI documents are processed by computers rather than humans, a standard format must be used so that the computer will be able to read and understand the documents. A standard format describes what each piece of information is and in what format.
For Holmen Iggesund this EDI standard is called papiNet, which is a global transaction standard for the paper and forest supply chain.
Customized Supply Chain solutions
Looking for other options?
"Just for you" concepts
If none of our services described suits your needs, we can create a customized service solution.
It can be combinations of our other offers; it can include different lead time requirements, special formats or special products. It can also involve other important service requests in terms of information and IT related issues.
Contact our global sales offices
Holmen Iggesund has sales offices in Asia, Europe and the United States. Find their contact information through the link below.
Get to know us
We have offices and resources of people all over the world to be able to offer our customers complete commercial and technical support. Meet some of our employees at Holmen Iggesund!
Knowing what it takes
Laurent Hugol is the Key Account Manager who knows what it takes to remain relevant in a rapidly changing industry.
Meet LaurentLooking at the sum of it all
Hats off to Ginny Samuel, Business Development Manager at Holmen Iggesund in the United Kingdom.
Meet GinnyIggesund has defied the norm
Say moshi moshi to Helio Ito, Senior Sales Manager at Holmen Iggesund's sales office in Tokyo.
Meet HelioClose to nature
Meet Johan Granås and Ian Black, two key individuals in Holmen Iggesund’s mission to run as green business as possible.
Meet Johan and IanBuilding long-term relations
Sandra Noel, Account Manager for Holmen Iggesund in the sought-after French market knows how to keep customers happy.
Meet SandraProviding expertise
Linda Calvert, Head of Technical Service at Holmen Iggesund, knows all there is to know about Incada – and more!
Meet Linda